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Ashley Madison

Ashley Madison

www.ashleymadison.com
What is your customer experience with Ashley Madison?

Ashley Madison Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

Based on reviews, created with AI
Rating Distribution

Ashley Madison has a 1.6 star rating from 482 reviews; 6% would likely recommend and overall sentiment is largely negative.

Key Takeaways for Future Customers

  • Check multiple Ashley Madison reviews before purchasing to assess risks.
  • Expect limited customer service and potential billing or subscription disputes.
  • Request refunds promptly if credits or membership purchases fail to post.

Negative Feedback / Risk Areas

  • Frequent customer complaints about fake profiles and credits disappearing.
  • Repeated reports of poor customer service, delayed or no responses.
  • Billing issues include unexpected charges, trouble canceling subscriptions, and refund requests.

Positive Feedback

Some users report meeting people and one review noted helpful support for a profile edit issue; a few find value in membership features when the site functions as expected.

View full overview ›

Media from reviews

Ashley Madison - Reactive account
Ashley Madison - Reactive account - Image 2Ashley Madison took $99 from me that took $87 from me. They took $55 from me.I paid $99 $77 $87 and $55 yet I have been unable to become a member of Ashley MadisonI paid $99 $77 $87 and $55 yet I have been unable to become a member of Ashley... - Image 2I paid $99 $77 $87 and $55 yet I have been unable to become a member of Ashley... - Image 3Ashley Madison - Someone made a account under my name
View all media ›

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Anonymous
map-marker New Orleans, Louisiana

Getting blackmailed by one of your members

It is against the law to scam blackmail someone on a dating site the young lady went from Beaumont to Waco on the site she is now under profile name Sweet Soul 8 in Waco Texas Beaumont name was .Hoisterra this is extortion

She is demanding $5,000 if not she will send pictures and text messages to social media my work place my family she says she does this for the money she sent me a email saying my life will suck when this this gets out this is Extortion I thought this site was safe this is insane what happened to privacy

View full review
Tim J Njp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Meadville, Pennsylvania

Rip-off

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Ladies not real

I bought 200 credits, mailed 8 from premier pkg, 9 credits for 1st email, then they are free = 72

Now I have 12 left

RIP OFF

I got premier because I had other features such as winks, etc.

There is no one to ask anything, only AI, and they don't know _ _ _ _!

Beyond frustrated, I guess I will have to eat this 100.00 as a mistake for trusting that they were legitimate.

I will rate them on every site I can.

View full review
Loss:
$50
Pros:
  • Cheat you on credits used
Cons:
  • Ripped me off for 120 credits i never used

Preferred solution: Deliver product or service ordered

User's recommendation: Don't do it - RIP OFF

Dago C Hcv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Anchorage, Alaska

Reactive account

Ashley Madison - Reactive account
Ashley Madison - Reactive account - Image 2

This app is supposed to be confidential, and what I experienced recently makes me angry for your app allowing these scams to happen. I recently met a person on the Ashley Madison app, and one thing led to another; they ended up trying to extort me of 1 thousand dollars, or they would release some explicit photos of me. Well, I haven't been confronted by anyone yet, but only now I live in worry of this, and I'm wanting to know what you could do about it!

View full review
Loss:
$90
Pros:
  • No pros
Cons:
  • Scammers lurking everywhere not a safe app to meet people

Preferred solution: Full refund

User's recommendation: Make sure all users show proper id

Tim C Qvl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Not that great of a site result suck a d it's very hard to find som and etin per

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It's very hard to get good results on this site and actually .eet up in person and it gets rather expensive after awhile unless you can find or get promotional offers and I don't use the site enough for the 34.99 reoccurring months feture it seems almost overtime I go to purchase there 59.00 and some change feture they add that feture and start charging me the 39.99 feture that reaccurs monthley and it's a pain each time to go into Google play and cancel

View full review
Scott J Xzv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker New Rochelle, New York

Satyr14@***.com

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Updated by user Jan 28, 2026

No resolution. They say they "can't find an account" with my email address and name!

Original review Jan 23, 2026

I just found out I have been charged $32.99 every month since February 2024 from Ashley Madison. This is not a monthly service I ordered, and I want it to stop ASAP and to be given a refund.

I do not use Ashley Madison.

What more information do you need from me in order to stop this?

I have searched through my email and see no order from Ashley Madison.

Scott Jefferson

View full review
Loss:
$792
Cons:
  • Will bill you every month for a service you didnt order

Preferred solution: Full refund

User's recommendation: Don't use this service!

Aymen Onk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Congress, Arizona

Really pissed

I feel this company is a scam. You even the nerve to charge me for making a complaint.

That is the stupidest thing I have ever heard.

View full review
Jason S Gnn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Sydney, New South Wales

Account not credited

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Updated by user Jan 08, 2026

They’ve stolen my money. Complete scam!

Original review updated Jan 07, 2026

Purchase coins through their site 5 days ago and it has not been credited to my account. They don't respond to emails, and the call got disconnected.

View full review
Loss:
$90

Preferred solution: My coins credited to my account!

Kevin W Xrw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Impossible to reinstate my account!

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I want to reactivate my account. The username is Iwantomeet2.

Why am I having such difficulties?

The app tells me that the username is taken! Yes, because it's me!!

View full review

Preferred solution: My account to be reinstated!

Kevin W Xrw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Can't reinstate my account!!

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I want to talk to a live agent since reinstating online is impossible! I've tried everything suggested without results!

View full review

Preferred solution: Reinstated!!

Cezar Yoq
map-marker Montgomery, Alabama

Bad customer service

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You can not get anyone, you have to email to get someone and that takes 5 or more days. I would just like to get my issues resolved but can't

View full review
craig s Gjy
map-marker Las Vegas, Nevada

Want to unsubscribe

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Updated by user Jan 07, 2026

Was unable to reach anybody I was trying to disconnect my subscription because my girlfriend has returned and she’s upset that they keep sending me other women. Please stop my subscription craig Smith you can call me 510-960-****.

Original review Jan 04, 2026

My girlfriend returned I wish to unsubscribe I have been attempting to unsubscribe, but my password and username I cant remember because Im 76 years old and I just cant remember so please help me and unsubscribe me from your service before my girlfriend chooses to leave me

View full review
Rusty T Jck

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Ashley Madison took $99 from me that took $87 from me. They took $55 from me.

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Ashley Madison took $99 from me that took $87 from me. They took $55 from me.

Well, since they took $99 from me $87 $77 $55. I need to give me a refund because I have not been able to not one time access their website not one time either refund me or give me access to your website one of the two.

View full review
Anonymous
map-marker Pittsburgh, Pennsylvania

I can’t get anybody to call me back! They could have somebody to answer the dam phone. When I called support I got a recording that somebody would get back to me in 5 days. I’m still waiting. They sim

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They don’t answer the phone…….I called support and a recording said somebody would get back to me within 5 days.that was at least 4 weeks ago! I would like my money back but who do I talk to. This is the worst run dating app I ever seen !

View full review

User's recommendation: Don’t sign up

danny s Sss
map-marker Pocatello, Idaho

Missed credits

I bought two sets of credits last night that were not credited to my account. Each one was for 500 credits, and I never received them.

View full review
Loss:
$358
Anonymous
map-marker Downingtown, Pennsylvania

Gift cards not working

For 72 hours, I have not been able to use a prepaid target gift card I purchased at target to buy credits. I keep getting a server error.

I also tried a Dick's gift card and that didn't work also.

I used target cards 2 other times ans no problems. I also seemed to be limited in what I can do on the site.

View full review

User's recommendation: Fix problems

Anonymous
map-marker Rochester Hills, Michigan

I Can't Edit My Profile

I am trying to update my profile. When I hit the Edit button, the profile shows up in a box, but I can't delete or change anything.

Is something keeping me from being able to update my profile?

Bob Matejek

Bounder2

AMM responded pretty quickly and told me how to resolve the problem on my end. I was very happy with their attention.

View full review

User's recommendation: No problems. Keep going.

About

Summary

Many people have heard of The Ashley Madison Agency. They are a dating service specialising in married dating - dating for people already in committed relationships. ...

Ashley Madison reviews and complaints

Ashley Madison is ranked 63 out of 243 in Dating category

Area Served

USA

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