Ashley Madison
Ashley Madison Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Ashley Madison has a 1.6 star rating from 481 reviews and only 6% would likely recommend; overall consumer sentiment is mostly negative and reflected in Ashley Madison reviews.
Positive Feedback
Some users report meeting women and getting many contacts, though pros are rare and inconsistent.
Negative Feedback / Risk Areas
- Widespread reports of fake profiles and scammers, a top Ashley Madison customer complaints theme.
- Billing issues include unauthorized charges, credits not credited, and trouble with subscriptions and refunds.
- Frequent account access, verification, and poor customer service problems make resolution difficult.
Key Takeaways for Future Customers
- Expect limited support and difficult refund or billing dispute resolution; review charges closely.
- Consider membership alternatives before subscribing due to recurring subscription and credit system issues.
- Document transactions and seek payment reversals if needed; proceed cautiously.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Ashley Madison has a 1.6 star rating from 481 reviews and only 6% would likely recommend; overall consumer sentiment is mostly negative and reflected in Ashley Madison reviews.
Positive Feedback
Some users report meeting women and getting many contacts, though pros are rare and inconsistent.
Negative Feedback / Risk Areas
- Widespread reports of fake profiles and scammers, a top Ashley Madison customer complaints theme.
- Billing issues include unauthorized charges, credits not credited, and trouble with subscriptions and refunds.
- Frequent account access, verification, and poor customer service problems make resolution difficult.
Key Takeaways for Future Customers
- Expect limited support and difficult refund or billing dispute resolution; review charges closely.
- Consider membership alternatives before subscribing due to recurring subscription and credit system issues.
- Document transactions and seek payment reversals if needed; proceed cautiously.
Media from reviews
Pocatello, Idaho
Missed credits
I bought two sets of credits last night that were not credited to my account. Each one was for 500 credits, and I never received them.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Anchorage, Alaska
Reactive account
This app is supposed to be confidential, and what I experienced recently makes me angry for your app allowing these scams to happen. I recently met a person on the Ashley Madison app, and one thing led to another; they ended up trying to extort me of 1 thousand dollars, or they would release some explicit photos of me. Well, I haven't been confronted by anyone yet, but only now I live in worry of this, and I'm wanting to know what you could do about it!
- No pros
- Scammers lurking everywhere not a safe app to meet people
Preferred solution: Full refund
User's recommendation: Make sure all users show proper id
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
New Rochelle, New York
Satyr14@***.com
No resolution. They say they "can't find an account" with my email address and name!
I just found out I have been charged $32.99 every month since February 2024 from Ashley Madison. This is not a monthly service I ordered, and I want it to stop ASAP and to be given a refund.
I do not use Ashley Madison.
What more information do you need from me in order to stop this?
I have searched through my email and see no order from Ashley Madison.
Scott Jefferson
- Will bill you every month for a service you didnt order
Preferred solution: Full refund
User's recommendation: Don't use this service!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Sydney, New South Wales
Account not credited
They’ve stolen my money. Complete scam!
Purchase coins through their site 5 days ago and it has not been credited to my account. They don't respond to emails, and the call got disconnected.
Preferred solution: My coins credited to my account!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerImpossible to reinstate my account!
I want to reactivate my account. The username is Iwantomeet2.
Why am I having such difficulties?
The app tells me that the username is taken! Yes, because it's me!!
Preferred solution: My account to be reinstated!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCan't reinstate my account!!
I want to talk to a live agent since reinstating online is impossible! I've tried everything suggested without results!
Preferred solution: Reinstated!!
Montgomery, Alabama
Bad customer service
You can not get anyone, you have to email to get someone and that takes 5 or more days. I would just like to get my issues resolved but can't
Las Vegas, Nevada
Want to unsubscribe
Was unable to reach anybody I was trying to disconnect my subscription because my girlfriend has returned and she’s upset that they keep sending me other women. Please stop my subscription craig Smith you can call me 510-960-****.
My girlfriend returned I wish to unsubscribe I have been attempting to unsubscribe, but my password and username I cant remember because Im 76 years old and I just cant remember so please help me and unsubscribe me from your service before my girlfriend chooses to leave me
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAshley Madison took $99 from me that took $87 from me. They took $55 from me.
Well, since they took $99 from me $87 $77 $55. I need to give me a refund because I have not been able to not one time access their website not one time either refund me or give me access to your website one of the two.
Pittsburgh, Pennsylvania
I can’t get anybody to call me back! They could have somebody to answer the dam phone. When I called support I got a recording that somebody would get back to me in 5 days. I’m still waiting. They sim
They don’t answer the phone…….I called support and a recording said somebody would get back to me within 5 days.that was at least 4 weeks ago! I would like my money back but who do I talk to. This is the worst run dating app I ever seen !
User's recommendation: Don’t sign up
Los Angeles, California
Loss of credits!
It seems my credits disappeared within a couple of hours; that was approximately $80 worth. Also, the one account I was communicating with was gone by the morning!
This suggests that it was some sort of catfish-type scenario. I guess it is not unusual in this ecosystem! However, the credits were way too short-lived.
I feel as though I was shortchanged somehow, but I have no way of accounting for that. In addition, it seems communicating with this company is difficult!
- There seem to be a lot of activity
- I could not follow up on the activity as a credit lasted no time
Preferred solution: Price reduction
User's recommendation: That’s probably in the description!
Willowbrook, Illinois
No communication option for paying customers.
Their system is structured so no substantive communications with the company are possible. Company should be shut down.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI paid $99 $77 $87 and $55 yet I have been unable to become a member of Ashley Madison
What has happened? I applied mini mini probably dirty times to y'alls website and every time I was rejected.
Every single time I was rejected when I got to work the next day. They have been a withdrawal from my account by Ashley Madison again.
The charges were $99, $77, $87, and $55 yet. I'm still not a member because I cannot log in.
Orlando, Florida
I accidentally think I may have blocked the phone number for two factor authentication
I think I have accidentally blocked the two-factor authentication phone number that is sent to my text messages.
Preferred solution: Two factor authentication numbers
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Naperville, Illinois
Resolved: I cant get customer support to answer. I just need to see if i am getting scammed or not?
Like to see if VIP background check is real? I am told u have a service that if i send money to the phillipines then u will do a background check to verify i am safe to meet with and date.
Preferred solution: I need to understand if this VIP cert is real to get checked before a date can happen?
User's recommendation: I think everybody on this site might be scammers, but since AM wont respond to my question then i do not know?
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Dayton, Ohio
Cancelled subscription
It just keeps hanging up on me.cancelled subscription 2 months ago.they won't stop charging me.i just don't understand how they can keep charging me..
- Great date site
- Terrible cancellation
Preferred solution: Full refund
User's recommendation: Run away...stay away
About
Many people have heard of The Ashley Madison Agency. They are a dating service specialising in married dating - dating for people already in committed relationships. ...
Ashley Madison is ranked 61 out of 239 in Dating category
USA
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