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Ashley Madison

Ashley Madison

www.ashleymadison.com
What is your customer experience with Ashley Madison?

Ashley Madison Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

Ashley Madison shows a 1.6 star rating from 488 reviews and only 6% would recommend; overall customer sentiment is negative.

Key Takeaways for Future Customers

  • Expect issues with membership access and account reactivation.
  • Prepare for billing and subscription problems and seek refunds if unauthorized charges appear.
  • Customer service is often slow or unavailable; plan accordingly when researching Ashley Madison reviews.

Negative Feedback / Risk Areas

  • Frequent customer complaints about poor customer service and no phone support.
  • Reports of fraud profiles, scams, extortion and lost credits.
  • Billing disputes, unauthorized charges, and refund delays.

Positive Feedback

Some users report meeting people and occasional helpful responses for specific profile issues.

View full overview ›

Media from reviews

Ashley Madison - Scammed for cryptocurrency
Ashley Madison - Scammed for cryptocurrency - Image 2Ashley Madison - Scammed for cryptocurrency - Image 3Ashley Madison - Scammed and threatenedAshley Madison - ScammersAshley Madison - Reactive accountAshley Madison - Reactive account - Image 2
View all media ›

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Show reviews that mention
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Patricia F Qja

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Need account reactivated

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ABSOLUTELY NOTHING WAS ADDRESSED. HUNG UP ON ME EACH TIME I CALLED.

I NEED TO HAVE MY ACCOUNT REACTIVATED. I HAVE SENT MULTIPLE EMAILS AND NOTHING HAS BEEN DONE.

IT APPEARS THIS SERVICE IS HANDLED OUTSIDE THE US (CYPRUS?). IT NEEDS TO BE BROUGHT ONSHORE TO AFFORD BETTER RESPONSE IN A MUCH TIMELIER MANNER.

Pros:
  • Interesting
Cons:
  • Poor customer service

Preferred solution: Account reactivated

User's recommendation: The support service sucks

View full review
Resolved
Thomas B Rxc
map-marker Queens, New York

Resolved: Told this not my email and wrong password

I am paying for your service and I'm not able to get into it because it's telling me that the password is wrong and it's the wrong email address. The email address is correct.

Please fix this problem because I'm paying for your services. ***

Preferred solution: Fix the problem so I can get into the service. Send me a new password and use that email address please. Thank you.

View full review
Ron M Ufu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Milwaukee, Wisconsin

Scammed for cryptocurrency

Ashley Madison - Scammed for cryptocurrency
Ashley Madison - Scammed for cryptocurrency - Image 2
Ashley Madison - Scammed for cryptocurrency - Image 3

Requested crypto to meet someone, $70, another $100, and then another $250 with a promise of a full refund after the meeting.

Loss:
$170
Pros:
  • Seems like a legit site
Cons:
  • Requested crypto to meet someone

Preferred solution: Full refund

User's recommendation: Don't fall for it

View full review
Resolved
James J Jgl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: My debit card was used unauthorized

Updated by user May 03, 2026

Customer Service assured that I would be reimburse with fifteen working days

Original review May 01, 2026

Unauthorized use from you guys from my credit card for $89.00 on May 1st, 2026, approx. at 1:30 pm.

My account # 1232****. My email: jejoneselectrical5@***.com.

Loss:
$89
Pros:
  • No pros
Cons:
  • Unauthorized used of debit card

Preferred solution: Full refund

View full review
mike b Gew

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Cancel

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Updated by user Jun 25, 2026

they said when i deleted acct they could not find mine under my email adress-so be careful of new acctt messenger you and getting number and deleting thiers

Original review Jun 10, 2026

I've not heard from the *** company. I've emailed them four times.

They don't have customer service for the phone, ridiculous.

I've got better things to do than track them down. I thought the company had integrity, but apparently they don't have anything.

Loss:
$118
Cons:
  • Everything about it

Preferred solution: Full refund

View full review
mike b Gew

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Cancel membership

too much fraud. a lot of new members ask for numbers and delete accounts, and it has happened 3 times.

i hope this gets better. please cancel my account and notify me when done.

Loss:
$118
Cons:
  • I was only on here today for 1-2hr as it was today i signed up

Preferred solution: Full refund

View full review
Anonymous
map-marker Merrimack, New Hampshire

I would like to cancel my service

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Im done with service it was ok alot of woman from other countries kinda turned me off I spent good money so I wasn't really happy

User's recommendation: careful on your choiced

View full review
Anonymous
map-marker Lancaster, South Carolina

Scammed and threatened

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AI Highlights
  • - I was scammed and threatened by people posting as women.
  • - Vetting and monitoring of accounts should be stronger to prevent scams.
Ashley Madison - Scammed and threatened

i was scammed and threatened on the site by individuals posting to be women that are interested. They are only interested in scamming you out of your money while you are having to spend money to find out that you are a victim.

I was totally shocked by this behavior. I believe the vetting process needs to be more thorough when it comes to creating accounts and i think things need to be monitored better to prevent these types of scams from happening.

User's recommendation: Be mindful of these sexual scams and pay attention

View full review
John E N
map-marker Stockton, California

Can’t get help that’s needed for AM access!

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When I try to communicate with women on a dating app, I get this message: you can't do this while hidden!

Loss:
$124

Preferred solution: Full refund

View full review
Anonymous
map-marker Lancaster, South Carolina

Scammers

AI Highlights
  • - Lured to a WhatsApp site and pressured to share pics and videos.
  • - Threatened to share them with family if $2000 isn't paid; security concerns noted.
Ashley Madison - Scammers

lured me on the site to the whatsapp messaging site and got me to do pics and video and then threatened to send the videos and pics to my family if i didn't do what they asked which was send $2000 dollars.There needs to be better security because there on your app and whatsapp trolling people and threatening them to use there info against them,

User's recommendation: be careful with everything you do because your probably going to get scammed

View full review
Jeziah Yje
map-marker Bakersfield, California

Need help

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They could of answered phone and help me. That simply..!! You want a 100 symbols but you can't answer phone..

Loss:
$75
Pros:
  • Lot of oppertunity
Cons:
  • No way to connect

Preferred solution: The help I seek.

User's recommendation: Be very careful

View full review
Aariyah Zgp
map-marker San Jose, California

Horrible customer service

Dont order from this company. They take your money and dont help after. The website doesnt work and theres no customer service contact

View full review
Resolved
CountD

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Toronto, Ontario

Resolved: Username

Updated by user Mar 27, 2026

Company fixed the issue and I have been provided with product replacement. Change username name and password.

Original review Mar 12, 2026

There was a recording , then the phone hung up , my call was not answered. I'm trying to get my username name changed . I'm unable to log in

Preferred solution: Change username

View full review
Tim J Njp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Meadville, Pennsylvania

Rip-off

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AI Highlights
  • - Bought 200 credits; after premier package use, only 12 remain.
  • - No live support, only AI; feel ripped off and will rate them.

Ladies not real

I bought 200 credits, mailed 8 from premier pkg, 9 credits for 1st email, then they are free = 72

Now I have 12 left

RIP OFF

I got premier because I had other features such as winks, etc.

There is no one to ask anything, only AI, and they don't know _ _ _ _!

Beyond frustrated, I guess I will have to eat this 100.00 as a mistake for trusting that they were legitimate.

I will rate them on every site I can.

Loss:
$50
Pros:
  • Cheat you on credits used
Cons:
  • Ripped me off for 120 credits i never used

Preferred solution: Deliver product or service ordered

User's recommendation: Don't do it - RIP OFF

View full review
Dago C Hcv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Anchorage, Alaska

Reactive account

AI Highlights
  • - The app should be confidential, but scams are happening, and I’m worried.
  • - I faced extortion on Ashley Madison for 1k dollars or explicit photos.
Ashley Madison - Reactive account
Ashley Madison - Reactive account - Image 2

This app is supposed to be confidential, and what I experienced recently makes me angry for your app allowing these scams to happen. I recently met a person on the Ashley Madison app, and one thing led to another; they ended up trying to extort me of 1 thousand dollars, or they would release some explicit photos of me. Well, I haven't been confronted by anyone yet, but only now I live in worry of this, and I'm wanting to know what you could do about it!

Loss:
$90
Pros:
  • No pros
Cons:
  • Scammers lurking everywhere not a safe app to meet people

Preferred solution: Full refund

User's recommendation: Make sure all users show proper id

View full review
James D Zhj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Clawson, Michigan

No new messages in 3 days. No customer phone support.

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Hire English speaking American citizens. Canada, you can go to *** Your hockey teams suck. You do as well.

Preferred solution: SYSTEM RUNNING AGAIN

User's recommendation: STAY AWAY

View full review

About

Summary

Many people have heard of The Ashley Madison Agency. They are a dating service specialising in married dating - dating for people already in committed relationships. ...

Ashley Madison reviews and complaints

Ashley Madison is ranked 109 out of 255 in Dating category

Area Served

USA

Payment Methods

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