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Verified Reviewer
New Reviewer

Paid but can’t use

Ashley Madison - Paid but can’t use
Ashley Madison - Paid but can’t use
Ashley Madison - Paid but can’t use
Ashley Madison - Paid but can’t use
Paid for credits, and then prompted to login. Account is locked. Tried resetting password but received Oops something went wrong error, tried logging in from multiple Browsers, unable. Emailed support 4 days ago and still no response. Already paid, but cant use my account.
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ID
#2933686 Review #2933686 is a subjective opinion of poster.
Cons
  • Credits to chat
  • Very little response to me
  • No customer support
Loss
$14
Preferred solution
Deliver product or service ordered

You’ve charged me TWO TIMES& I still cannot login! Prjr17@***.com 972-333-****

Youve charged me twice & I cannot login!! XX XXXzxcvbnmqwertyuiopasdfghklhzxcvbnm Zxcvbnmasdfghjklqwer

User's recommendation: Jury’s still out.

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ID
#3593888 Review #3593888 is a subjective opinion of poster.
Location
Midlothian, Texas

Billing issue

No one has got back to me on a billing:refund issue. Still!!Why is that. I would like my CC refunded for billing I did not authorize
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ID
#3591093 Review #3591093 is a subjective opinion of poster.
Location
Vancouver, British Columbia

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Cant. Access credits

You don't respond to emails or take calls! I'm pissed! Have been trying to resolve this issue for 30 days!
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ID
#3588035 Review #3588035 is a subjective opinion of poster.
Location
Cincinnati, Ohio
Loss
$79
Preferred solution
Full refund
New Reviewer

They are charging me for a monthly membership. I just wanted to try it out to see if it’s something I want to continue

Thats it Im telling you Im canceling my membership. A few times and know one has gotten back to me. To tell me its canceled I try calling and know one picks up the phone and answering me. My name is William J Nicastro I live at 666 Pelham rd New Rochelle NY 10805 my email is wjnicastro@***.com can someone contact me with Notification that my membership has been canceled. My phone number is 347-387-**** Thank you
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ID
#3587933 Review #3587933 is a subjective opinion of poster.
Location
New Rochelle, New York
Cons
  • Charged and didnt receive services
Preferred solution
Conformation that I’ve been canceled from your membership. And I don’t owe any money. Thank you looking forward to your response

Locked out. NO CUSTOMER SUPPORT

Locked out of my account. Trying to cancel but no help! DONT USE THIS APP. There is blatant stealing from this app

User's recommendation: Steer clear.

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ID
#3587891 Review #3587891 is a subjective opinion of poster.
Location
Clarendon Hills, Illinois
New Reviewer

Caint log in

Caint log in, when Im asked to change password I do so, then when I try to log back in its locked again, this has happened before and I will have to call in the it gets resolved but no one has responded in months
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ID
#3587302 Review #3587302 is a subjective opinion of poster.
Location
Baltimore, Maryland
New Reviewer

It’s taking over a week and this still is not resolved very angry

Its taking over a week and this still is not resolved very angry. I received an email saying it was reinstated its the wrong one I dont remember the old one this is a real mess and you take for too long to get back to people and not being able to call you is ridiculous
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ID
#3581655 Review #3581655 is a subjective opinion of poster.
Location
West Palm Beach, Florida
Preferred solution
My account reinstated correctly
New Reviewer

Suspended account

I was very happy with this site, but for no reason they suddenly suspended my account. And there is no way of getting hold of anyone at the company ! Since then, I wish to delete my account due to work confidentiality but can't get back on to do so.

User's recommendation: Be careful.

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ID
#3580219 Review #3580219 is a subjective opinion of poster.
Location
Birmingham, England
Preferred solution
Profile unsuspended so I can cancel it
New Reviewer

Billing

I have been charged 3 times in a hour HjhhjjjjjhhhhhjhhhhhssssskkkkkBbbnbbmmmmmnnnnnyyyyytttytyuuuuuiiiiiooooopppppaaaaasssssdddddfffffggggghhhhhjjjjjkkkkklllllHjhhjbbbbbuuuuuggggdddddfhhjkihgvvftyhjjknvvffgjjijbgfddryuijvcdddghjkjjhgfddfhjjjhgffghjjjvffddghjjhgfffghjjjbvgffgjkjhffdfghjjkgvcddrgyjjkkjhvfff

User's recommendation: *** *** *** *** *** *** *** *** ***.

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ID
#3576516 Review #3576516 is a subjective opinion of poster.
Location
Arlington, Texas
Loss
$200
Preferred solution
Full refund
New Reviewer

Why am I getting emails from you

I keep getting emails after I have unsubscribed over 3 times. Not sure why but I would like them to stop!
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ID
#3576487 Review #3576487 is a subjective opinion of poster.
Location
Dallas, Texas
Hi there, I just created an account a few days ago and I am just now hitting my grove on the site. I received a ton of messages from men and Ive been diligently making my way through the messages and trying to respond to people. I was mid conversation this evening when...
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ID
#3574421 Review #3574421 is a subjective opinion of poster.
Location
Beaverton, Oregon

BILLING

More was taken out osigf my account than should have been. I shouldn't of had so many account with ashly madison. I was prompt every time i went to the site to sign up. I thought thats what you should do. Did not know there were that many active accounts. Stupid by me, but the last 2 withdraws shoud have not happened. Don't know how, unless one of the account was on auto that i didn't know about. You should offer auto renewal but leave it to the customer to turn ir on not off.
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ID
#3574254 Review #3574254 is a subjective opinion of poster.
Location
Crawfordsville, Indiana

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Charge denied, then recharged twice okay but cannot login

New member double chargecannot login Please fix so I can login Prjr17@***.com Preston Morrow 972-333-****
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ID
#3573119 Review #3573119 is a subjective opinion of poster.
Location
Midlothian, Texas
Preferred solution
Let the company propose a solution

Question on security requirements

Why do many of the women so hard for a third party security firm sign up. Most of these women are from New York or New Jersey. It is a fairly large scam on here.

User's recommendation: Watch out for scams.

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ID
#3572860 Review #3572860 is a subjective opinion of poster.
Location
Covington, Kentucky
New Reviewer

Delete my account

I am being stalked and want my account deleted and its not safe for me to go on there. I have emailed the companies several times and got no help. My email is djstrakose@***.com and my user name is meetmeunderthestars password is Dorene33! My phone number is +167******** please call me so that this matter can be addressed. Thank you
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ID
#3572223 Review #3572223 is a subjective opinion of poster.

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