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Summary of Ashley Madison Customer Service Calls

607 TOTAL CALLS
90% SUCCESSFUL CONNECTIONS
03:34 AVG CALL DURATION
9% ISSUES RESOLVED

Customers Contact Ashley Madison to Ask about:

Account:

  • “My account was suspended”
  • “I need to change my password”
  • “Photo accidentally added photo of family & my account won’t let log in saying it’s suspended”

Payments and Charges:

  • “Unauthorised access of my account”
  • “Upgrade payment method”
  • “Discount”

Activation/ Cancellation:

  • “Cancel my subscription”
  • “Count deactivated”
  • “Canceling”

Refund:

  • “Refund”
  • “Refund and want to cancel membership”
  • “U are suppose to refund my credit card and u havent done so yet”

Request for Information:

  • “Privacy concerns”
  • “Security question”
  • “It is the right email....l pushed the wrong button for confirmation”

Cards:

  • “Credit card issue”
  • “My card was charged thru you and i do not know why somone hacked my email”
  • “Gift card payment”

Staff:

  • “I received email about membership I have to speak to customer service”
  • “New service”

Shipping and Delivery:

  • “Paid for credits but did not receive”
  • “Order tracking”

Product/ Service:

  • “Buying a product”

Other:

  • “I have been temporarily suspended”
  • “Profile”
  • “I want to take down my profile page”

About Ashley Madison

Top 5 Ashley Madison Services

Online Dating, Membership, Customer Care, Premium Membership

Top 5 Ashley Madison Products

Account, Website, Profile

Top 5 Likes about Ashley Madison

Original idea, Potential, Meeting women, All of it

Top 5 Dislikes about Ashley Madison

Fake website, Security very poor, Fraud profiles, Extortion emails, Cost

Summary

Many people have heard of The Ashley Madison Agency. They are a dating service specialising in married dating - dating for people already in committed relationships. ...

Ashley Madison reviews and complaints

Ashley Madison is ranked 17 out of 76 in Dating and Social Networking category

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Ashley Madison Stats

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Number of Reviews

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Number of Comments

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Number of Calls

No calls for this period.

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A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future

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