Contact Ashley Madison Customer Service
Ashley Madison Phone Numbers and Emails
Toll-Free Number:
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(866) 742-2218Toronto, ON
Legal:
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(916) 445-1254California Department of Consumer Affairs
Ashley Madison Emails:
Ashley Madison Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Ashley Madison Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Ashley Madison is 8667422218. 97% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 10% of customers reported contacting a real person successfully.
The average hold time is more than 30 min. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 3 minutes.
Be prepared for the call as Ashley Madison may ask you for the following information to identify you as a customer: first and last name, customer id or account no or email.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Ashley Madison Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Ashley Madison is 8667422218. 97% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 10% of customers reported contacting a real person successfully.
The average hold time is more than 30 min. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 3 minutes.
Be prepared for the call as Ashley Madison may ask you for the following information to identify you as a customer: first and last name, customer id or account no or email.
People call Ashley Madison mainly because of account, activation/ cancellation, payments and charges.
5% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel neutral after talking to customer service representatives.
The best email to contact Ashley Madison is support@ashleymadison.com. 78% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as difficult.
How to Contact Ashley Madison?
Most Popular Number:
| Total calls: 6 265 | Issues resolved: 142 | Last call: Feb 11, 2026 |
Contact Information
Ashley Madison Website:
Ashley Madison Help Center:
Corporate Office Address:
Other Info (opening hours):
Office Hours:
Monday - Friday: 9:00 am - 6:00 pm ET
Mailing Address:
PO Box 54090,
3720 Limassol,
Cyprus
Fax:
Ashley Madison Customer Service Reviews
It's very hard to get good results on this site and actually .eet up in person and it gets rather expensive after awhile unless you can find or get promotional offers and I don't use the site enough for the 34.99 reoccurring months feture it seems almost overtime I go to purchase there 59.00 and some change feture they add that feture and start charging me the 39.99 feture that reaccurs monthley and it's a pain each time to go into Google play and cancel
You can not get anyone, you have to email to get someone and that takes 5 or more days. I would just like to get my issues resolved but can't
Their system is structured so no substantive communications with the company are possible. Company should be shut down.
How Good is Ashley Madison's Customer Service?
Summary of Ashley Madison Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Ashley Madison?
Account Question:
- “Account”
- “Accounting paid, yet no messaging capability. Should I refund and start on a different dating site?”
- “To verify status of account”
Payments and Charges Question:
- “Missed credits”
- “Payment”
- “Credits”
Activation/ Cancellation Question:
- “Cancel account payments”
- “I need to cancel my monthly 34.99 subscription so I don't get a reoccurring payment pulled off my card”
- “I deactivated my account and now I can’t get back in”
Request for Information Question:
- “Request Refund”
- “Supporting”
- “I want to know when did i open the account date”
Product/ Service Question:
- “Fake profiles consuming my credits”
- “Is there a purchase plan first time deal or what was it or I just got to be by 499 for credits and how many credits does it take to send a message I'd like to call somebody or talk to somebody”
- “Fake people”
Refund Question:
- “Refund”
- “Refunds for scams”
- “I want a refund! I signed up and paid right at 30 dollars for the prime membership. Now it’s telling me I have to buy credits to message? No!”
Cards Question:
- “My card was compromised and use”
- “Not accepting cards”
- “Took money off my card without my permission I didn't order any t hing else”
Website/ Application Question:
- “Site not openable”
- “I have New email also I have not been on site for awhile”
- “Site not working”
Staff Question:
- “I want this service cancelled Ive been unsuccessful when I tried using your service and I want to discontinue,I'm being charged and I was not aware”
- “Like to see if VIP background check is real? I am told u have a service that if i send money to the phillipines then u will do a background check to verify i am safe to meet with and date.”
- “Not happy with service”
Shipping and Delivery Question:
- “To get the *** ur email list”
- “Not received credit after payment”
- “Bought credits. Didn't get them”
Return/ Replace Question:
- “Email to change password never arrives”
- “Unexpected changes”
- “Email change”
Employment Question:
- “Becoming a member”
- “Job related”
Other Question:
- “Blackmail”
- “Delete acount”
- “Scammed & threatened with blackmail”
Compare Ashley Madison Customer Service To
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