Contact Ashley Madison Customer Service
Ashley Madison Phone Numbers and Emails
Toll-Free Number:
-
(866) 742-2218Toronto, ON
Legal:
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(916) 445-1254California Department of Consumer Affairs
Ashley Madison Emails:
Ashley Madison Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Ashley Madison Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Ashley Madison is 8667422218. 97% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 13% of customers reported contacting a real person successfully.
The average hold time is more than 30 min. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 4 minutes.
Be prepared for the call as Ashley Madison may ask you for the following information to identify you as a customer: first and last name, customer id or email.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Ashley Madison Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Ashley Madison is 8667422218. 97% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 13% of customers reported contacting a real person successfully.
The average hold time is more than 30 min. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 4 minutes.
Be prepared for the call as Ashley Madison may ask you for the following information to identify you as a customer: first and last name, customer id or email.
People call Ashley Madison mainly because of account, activation/ cancellation, payments and charges.
28% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Ashley Madison is support@ashleymadison.com. 63% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Ashley Madison Website:
Ashley Madison Help Center:
Corporate Office Address:
Other Info (opening hours):
Office Hours:
Monday - Friday: 9:00 am - 6:00 pm ET
Mailing Address:
PO Box 54090,
3720 Limassol,
Cyprus
Fax:
Ashley Madison Customer Service Reviews
Was able to get hold of someone and they resolved issue in no time. I had sent email as well as filled out form for password reset but was no help but call fixed issue in 2 min.
I made them delete my account and refund my money. It was ridiculous.
The cost had no benefits and there was no customer service. They had no reason for anything they did, which was terrible.
I'm ignore. The company never try contact me.
The phone number is not working. Going to voice mail.
I don't understand what I did wrong with my profile and account are closed temporary. Give the my driver license and pictures of myself to show my real information
This is day number four my email is jlongest50@***.com There was a message that my account was suspended. I appealed the suspension four times went through the identity verification and I still cannot get into my account.
How Good is Ashley Madison's Customer Service?
Summary of Ashley Madison Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Ashley Madison?
Account Question:
- “Details on signing up”
- “My subscription and credits got lost. I opened up a new account and I would like them transferred over. My name is Jeffrey Gitomer.”
- “Suspended account”
Payments and Charges Question:
- “Payment won’t process”
- “Dispute a charge”
- “Payment problems”
Activation/ Cancellation Question:
- “Cancel subscription”
- “Reactivate account”
- “Cancel account”
Request for Information Question:
- “Not sure how to see if someone wants to initiate conversation”
- “Help with prepaid Visa card”
- “Help with account”
Refund Question:
- “Want my money back”
- “Refund”
- “Refund and want to cancel membership”
Product/ Service Question:
- “Access”
- “Email not working th reset uesername”
- “Cant access my profile”
Cards Question:
- “Credit card charge”
- “My card declines”
- “Someone used my card without my consent”
Website/ Application Question:
- “Website issues”
- “Not able to go into the Ashley Madison site. My username is mouse84 and my password is 090827Nf$”
- “Site issues”
Shipping and Delivery Question:
- “To get the weekend special buying credits”
- “Wrong order”
- “Paid for credits but did not receive”
Staff Question:
- “Payed for services and not receiving”
- “Poor service”
- “Customer service”
Return/ Replace Question:
- “Unable to change my profile information”
- “Can't change my status”
- “Change my search area.”
Employment Question:
- “Becoming a member”
- “Job related”
Other Question:
- “To *** you up!”
- “Photo loading issues”
- “I feel like I got scammed a very unhappy customer”
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