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Contact Ashley Madison Customer Service

How to Reach a Person at Ashley Madison

Verified Contact Information

Toll-Free Number:

  • 1-866-742-2218
    IVR / Automated System Only (No Human Option)
Call Now
Send Message

Customer Service:

  • 1-866-836-8954

Media:

  • 1-866-205-7525

Complaints/ Feedback:

feedback@ashleymadison.com

Customer Service:

support@ashleymadison.com

Legal:

dpo@ashleymadison.com
Privacy Inquiries
legal@ashleymadison.com

Media:

media@ashleymadison.com

Ashley Madison Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Ashley Madison Phone Number
1 (866) 742-2218
Average Hold Time
More than 30 min
Average Calls duration
3 minutes
Most Popular Ashley Madison Email Address
support@ashleymadison.com
Ashley Madison Live Agent Availability
14% of callers successfully reach a real person
Issue Resolution Rate
Low (5% reported full resolution)
View full overview

How to Contact Ashley Madison?

Toronto-based customers on the Ashley Madison phone number lookup can dial the toll-free helpline,1-866-742-2218, to consult the company agents in their region. Those seeking to consult California's Department of Consumer Affairs for legal matters can call the Ashley Madison contact number 1-916-445-1254. Using the published helplines is feasible for general queries regarding the Ashley Madison app, billing statements, payment, safety, and account settings. Those seeking immediate assistance with issues and complaints can also call the Ashley Madison phone number for an efficient response between business hours.

Multiple emails are available to consult Ashley Madison customer service for different issues. Users seeking to submit complaints or feedback to the business representative can write to media@ashleymadison.com. The email address affiliates@ashleymadison.com is published to contact Ashley Madison for matters regarding affiliates. Those seeking assistance with general or technical issues can email business@ashleymadison.com or support@ashleymadison.com during office hours. The Ashley Madison email dpo@ashleymadison.com is for privacy inquiries. Clients with other legal concerns can submit a request to legal@ashleymadison.com. Lastly, the email media@ashleymadison.com is an alternative to calling Ashley Madison for media-related concerns.

The company headquarters, Ruby Life Inc., is at PO Box 67027, Toronto, Ontario M4P 1E4, Canada. Consulting this address via mail or in person ensures efficient assistance with critical and sensitive issues. However, users seeking to consult in person must arrive between the Ashley Madison customer service hours for convenience. The times to visit the company offices are Monday through Friday between 12:00 AM and 9:00 PM ET (excluding statutory holidays). Customers unable to arrive in person can also send a letter to PO Box 54090, 3720 Limassol, Cyprus, to ensure safe communication and better assistance.

To consult the company agent online, customers can visit the Ashley Madison website and click Contact Us on the homepage. That will direct them to the Help section, where they can find the answers to most of their queries. Clients unable to resolve their issues via that can use the Ashley Madison contact phone numbers, emails, or other methods to consult the customer service team directly between business hours. You can also fill out the form on the Contact page by entering your email address, subject of concern, and the message, and click Submit to relay it to Ashley Madison customer service. For personalized assistance, sign into your registered account on the website to access advanced options.

The company does not have any application, but the option to email the business representative is available as an alternative to that. Users can also consult the company agent via the Ashley Madison website for efficient assistance with queries and concerns. However, since both rarely ensure an efficient response, they are comparatively less feasible than calling the Ashley Madison phone number for urgent matters.

PissedConsumer Club

Contact Information

Ashley Madison Website:

Ashley Madison Help Center:

Corporate Office Address:

Ruby Life Inc.
P.O. Box 1311 STN K
Toronto, Ontario M4P 3J4
Canada

Other Info (opening hours):

Office Hours:

Monday - Friday: 9:00 am - 6:00 pm ET


Mailing Address:

Ruby Life International Limited

P.O. Box 54285, 3722, Limassol

Cyprus

More contact details

Fax:

+1 416-545-1510

How Customers Rate Ashley Madison Support?

3.0 / 5
Needs improvement

Based on 6.6K calls to Ashley Madison customer support through PissedConsumer.com and 4 survey responses.

Total Calls
6.6K
Avg Call Duration
02:37
Issues Resolved
5%

Why Customers Call Ashley Madison?

Top Reasons of Customers Calls

  • Account 43%
  • Payments and Charges 15%
  • Activation/ Cancellation 11%
  • Customer Inquiries & Issues 11%
  • Request for Information 7%
  • Product/ Service 4%
  • Refund 4%
  • Cards 2%
  • Website/ Application 2%
  • Staff <1%
  • Shipping and Delivery <1%
  • Return/ Replace <1%
  • Employment <1%

Account

43%
  • "My account has been suspended and my 97 usd was debited from my account and no money was refund to my account"
  • "Locked out"
  • "My account has been blocked by the site"

Payments and Charges

15%
  • "U authorized charge"
  • "Billing question"
  • "Billing"

Activation/ Cancellation

11%
  • "Can't reactivate my profile"
  • "Reactivate account"
  • "I would like to cancel my service"

Customer Inquiries & Issues

11%
  • "Will explain"
  • "Curious"
  • "Scammed"

Request for Information

7%
  • "Need to speak with someone"
  • "Need help"
  • "Need help navigating app"

Product/ Service

4%
  • "Can't access my acount"
  • "Fake profiles consuming my credits"
  • "Is there a purchase plan first time deal or what was it or I just got to be by 499 for credits and how many credits does it take to send a message I'd like to call somebody or talk to somebody"

Refund

4%
  • "Refund of money"
  • "Refund"
  • "At this point I honestly believe that Ashley Madison is huge scam. I deserve a refund of at least $300.00. If not, I will write reviews."

Cards

2%
  • "Apple card not working"
  • "My card was compromised and use"
  • "Not accepting cards"

Website/ Application

2%
  • "When I try to communicate with women on dating app I get this message: "you can't do this while hidden!"
  • "site not openable"
  • "I have New email also I have not been on site for awhile"

Staff

<1%
  • "I want this service cancelled Ive been unsuccessful when I tried using your service and I want to discontinue,I'm being charged and I was not aware"
  • "Like to see if VIP background check is real? I am told u have a service that if i send money to the phillipines then u will do a background check to verify i am safe to meet with and date."
  • "Not happy with service"

Shipping and Delivery

<1%
  • "package sent to wrong address"
  • "To get the *** ur email list"
  • "Not received credit after payment"

Return/ Replace

<1%
  • "Someone has changed my email , password & user name"
  • "Email to change password never arrives"
  • "Unexpected changes"

Employment

<1%
  • "Becoming a member"
  • "Job related"

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Frequently Asked Questions

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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