Ashley Madison
Reviews and Complaints
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Surrey, British Columbia
Gd morning , I tried to log in my...
The reviewer tried to contact the company before posting this review.
Good morning, I tried to log in to my account after 5-6 months, but my AOL email was hacked. I don't know what I should do to check my messages.
Please help. My new email is junk.1857@***.com.
Your customer,
Bell125
Preferred solution: I like to check my messages pls help
User's recommendation: Contact Ashley Medison for help
Bryan, Texas
Site issues
The reviewer tried to contact the company before posting this review.
Called you three times and you ended call suggesting I email you which I did twice, emails you have control by ai and bots
- I see no benefit
- Spam
- Model pics on am used on web
- Fake female accounts
Preferred solution: To speak with an actual person rep not an AI
User's recommendation: Try another website
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Euless, Texas
Need help resetting password, tried...
The reviewer tried to contact the company before posting this review.
Need help resetting the password. Tried, but it keeps coming back with an error.
Can you please help me reset this password? Thank you.
It should be easy to reset this. Can you help?
- Not easy
Preferred solution: reset password
User's recommendation: make it easy
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Thornville, Ohio
Someone has changed my email , password & user name
The reviewer tried to contact the company before posting this review.
Haven't used your site for years. Someone has changed the username, password, and possibly email.
When I push forgot username or password, I get no email or response back. Anthony Pagnanelli
740-501-****
apag397r@***.com
Please help.
- Liked it when i used it a couple years ago
- Getting help and finding out what thw last 4 of the credit card used before canceling all my credit cards
Preferred solution: Full refund
User's recommendation: Call back and help
Austin, Texas
I wish to cancel
The reviewer tried to contact the company before posting this review.
I found somebody else and I dont need this service anymore. I wish to cancel my subscription with you guys. I no longer need it.
Milledgeville, Georgia
Need a new link to verify my identity
I get an email telling me to clear my data and cache and to go to help section that should give me my answer. I feel like they dont take the time to assist with problems or errors and just send an automated answer . It's ***
User's recommendation: You better not have any problems verifying identity or anything else cause they are just gonna give you the run around and not answer any questions or help with any errors
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Chicago, Illinois
Locked out
The reviewer tried to contact the company before posting this review.
I am locked out of my account and I get on every day. I don't remember what email address I used to set up the account so I can't reset the password.
My actual email is caseyhunter6969@***.com. Someone possibly hacked my account.
Preferred solution: Back into my account
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Abidjan, Abidjan Autonomous District
Payment issues
The reviewer tried to contact the company before posting this review.
I paid 97 USD on my account, and my Ashley Madison account got suspended immediately. My subscription is not active, and my bank account credit card was debited, but there is no transaction history. Please refund my money back.
Preferred solution: Full refund
Orange Beach, Alabama
My payment is gone. I was paid up until Nov, now its gone
my payment is gone. I was paid up until Nov, now its gone. i would like it credited back to my account
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNeed account reactivated
The reviewer tried to contact the company before posting this review.
Absolutely nothing was addressed. Hung up on me each time I called.
I need to have my account reactivated. I have sent multiple emails and nothing has been done.
It appears this service is handled outside the US (Cyprus?). It needs to be brought onshore to afford better response in a much timelier manner.
- Interesting
- Poor customer service
Preferred solution: Account reactivated
User's recommendation: The support service sucks
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Santa Rosa, California
AM needs responsive customer support.
The reviewer tried to contact the company before posting this review.
I successfully used the site for a year or more. Suddenly, I was blocked when I declined to upload government documents.
It has taken months to get any sort of effective response by a real person. I received a few generic emails, but nothing that was actually responsive to what I was asking.
Indpls, Indiana
To find out why my account is suspended
The reviewer tried to contact the company before posting this review.
Account was suddenly suspended and have no idea why. Very confused by this as I adhered to all of your rules
- Lots of communication and interest from men
- Having my account suspended
Preferred solution: My account reinstated
Queens, New York
Resolved: Told this not my email and wrong password
The reviewer tried to contact the company before posting this review.
I am paying for your service and I'm not able to get into it because it's telling me that the password is wrong and it's the wrong email address. The email address is correct.
Please fix this problem because I'm paying for your services. ***
Preferred solution: Fix the problem so I can get into the service. Send me a new password and use that email address please. Thank you.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Milwaukee, Wisconsin
Scammed for cryptocurrency
The reviewer tried to contact the company before posting this review.
Requested crypto to meet someone, $70, another $100, and then another $250 with a promise of a full refund after the meeting.
- Seems like a legit site
- Requested crypto to meet someone
Preferred solution: Full refund
User's recommendation: Don't fall for it
Abidjan, Abidjan Autonomous District
Refund
My account has been suspended and my 97 usd was debited from my account and no money was refund to my account
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