Justin E Epb

They take money even tho when you go to cancel it says it will auto cancel and not renew, and when you try to call there is nobody there to take the call it’s been 2 weeks wtf.

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My account was suppose to auto cancel because the service is a rip off. And instead took money from my account. I took a picture of the note that pops up and says dont cancel it will auto cancel on the last day. That was a lie. Ive tried many emails no response.
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Loss:
$30
Pros:
  • Very few
Cons:
  • Deceptive members
  • To many cons out there

Preferred solution: Full refund

User's recommendation: Don’t recommend over priced

Janique Zku
map-marker Baltimore, Maryland

Caint log in

Caint log in, when Im asked to change password I do so, then when I try to log back in its locked again, this has happened before and I will have to call in the it gets resolved but no one has responded in months
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Anonymous
map-marker Santa Clara, California

Unable to hook up or send a message?

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Unable to get live help. Since I am new to this, I am not familiar with the process. It is hard to get answers to the questions I want to ask. Whenever 1 call your toll free number, it says we are closed now and proceeds with the message saying we are open from 9 to 5 on week days. So you see it's a conflicting message. That's the reason I want to discontinue the membership. Thank you and please cancel my membership.
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Anonymous
map-marker Oroville, California

Can't access account

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Can't access my account for whatever reason and I paid at minimum of $100 and it's just stupid......
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Ted L Exs

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Shelbyville, Indiana

I was double billed without permission

Ashley Madison - I was double billed without permission
I was charged $79.00 and then again $89.00. I was scammed , I want this resolved immediately. Ted Lobdell
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Loss:
$167
Cons:
  • Scammed

Preferred solution: Full refund

User's recommendation: Not favorable

Jer 1

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Wittenberg, Wisconsin

Zero stars

Im an idiot thats been single for 12 years and didnt know anything about dating apps so I started with Ashley Madison and I had three different women tell me I had to get a AM pass, I asked what it was and they said Ashley Madison does a background check on you making sure your not a rapist. So they sent me pictures Of beautiful women but only one would talk on the phone and thats the one that scammed me.

First I sent 180 dollars for the AM card and then she tells me I have to send 500 dollars to the Philippines to activate it. After that she tells me she is a call girl and needs 350 dollars to see her! Finally I started thinking with my other head and started sending the info to Ashley Madison. Nothing has been done so far.

Can anyone help me? jeremychlebowski0@***.com

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User's recommendation: Absolutely not

Lindley Hyb
map-marker Dallas, Texas

Why am I getting emails from you

I keep getting emails after I have unsubscribed over 3 times. Not sure why but I would like them to stop!
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Anonymous

Acct problem

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They are slow to respond when problems occur! Not sure if they even acknowledged my cancellation request Horrible Customer Service!
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User's recommendation: Don’t waste your time hoping for help:?there is none!

Antonio S Pou

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Paid but can’t use

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Ashley Madison - Paid but can’t use
Ashley Madison - Paid but can’t use - Image 2
Ashley Madison - Paid but can’t use - Image 3
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Paid for credits, and then prompted to login. Account is locked. Tried resetting password but received Oops something went wrong error, tried logging in from multiple Browsers, unable. Emailed support 4 days ago and still no response. Already paid, but cant use my account.
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Loss:
$14
Cons:
  • No customer support
  • Very little response to me
  • No explanation for issues or lock

Preferred solution: Deliver product or service ordered

Lori B Yad

Suspending account with no communication

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Suspending account with no communication. I would like an explanation of how to use your site, if I am in the wrong I believe in having an explanation! Thank you Why doesnt want to keep typing and typing and typing? Hello what am I doing wrong???
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Preferred solution: Let the company propose a solution

Anonymous
map-marker Detroit, Michigan

Temporary suspension of AM profile

My account was suspended. I have no reason why. I was editing my pictures several times and my profile was suspended. Could you please explain?
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Anonymous
map-marker Garforth, England

Someone made payments to you from my phone

Somhas made payments to you from my phone which i did not authorise. Can you refund them please. I did not want to make the purchases
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Anonymous
map-marker Dallas, Texas

Not able to use credits

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I have paid 70 DOLLARS and cantt message anyone! This is not how you run a business! I need someone to help me asap.im not just going to cancel,I am going to get help from you guys and get my moneys worth.please do your jobs right! I have people saying they like kw me left and right I can't message them and I'm really disappointed.
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User's recommendation: Make sure you get the credits to work, otherwise cancel guick

Anonymous

Frustrating Login difficulties -

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serious turn off being lured to buy tokens for computer driven messages that appear to be someone messaging me but after buying another token pkg finding those are simple something like-so in so is new here why not make the 1st move- or so in so has some hidden fetishs why not blow her mind dude type wasted effort-jus come ons to lure myself into buying tokens to get ball rolling

Then omg the costs to do any communication is steep.

I thought once convo is established with particular person therefore anything comments are included in initial opening chats up-

But its apparently ever message whether same person or not is counted as another financial issue.

This system is fraught with complications and situations put off an individual - instead snot like anything alluring

Then I notice the people on my messaging are ( apparently bcz green dot lit up ) online 24/7 and thats odd puts me off thinking everything is computer generated or site models.!

Real is real- anything else just falls flat

I dont understand why it wouldnt allow me to access my account then any attempt at creating new passwords failed-

Now its like Im locked out-

Occasionally I find a real female on here whos actually quite interesting. The rest is just fluff

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User's recommendation: Keep both eyes open

Anonymous
map-marker Clarendon Hills, Illinois

Locked out. NO CUSTOMER SUPPORT

Locked out of my account. Trying to cancel but no help! DONT USE THIS APP. There is blatant stealing from this app
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User's recommendation: Steer clear

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