Anonymous
map-marker Valley Cottage, New York

My paid for account disappeared.

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I want a full refund! Or set it up right!! ASSP! I signed up. It continuously asked me to reset password. So frustrated I re-installed and lost$ 100 in credit. Tried contacting customer service numerous times and got zero response.
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User's recommendation: Very confusing to sign up. When I reinstalled I lost $100 in credits!

Anonymous
map-marker Beaverton, Oregon

Account Suspended

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Hi there,

I just created an account a few days ago and I am just now hitting my grove on the site. I received a ton of messages from men and Ive been diligently making my way through the messages and trying to respond to people.

I was mid conversation this evening when I was suddenly logged out. When I tried to log back in I got a message letting me know my account was temporarily suspended. This seems strange to me. I dont have any terribly explicit pictures posted, and Ive been kind and respectful I believe.

One user told me to be careful and I thanked him for the advice. Im not sure if that is the reason for the suspension or not.

In any case, I would appreciate having my account reinstated ASAP so I can continue my correspondence and not leave people hanging. Thanks

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Jennifer A Oeu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I’m locked out of my account

I'm locked out of my account. I keep getting told to reset my password, which I had done several times. Still I cannot gain access. Is there an option for live chat or email? When I call, I'm told there are no agents available to answer the call. Thanks.
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Pros:
  • Good quality men
  • Nice format
Cons:
  • Customer assistance

Preferred solution: I just want to get back into my account. I don't know why it is been locked. I don't know why it is been locked.

Dorene S Bie
map-marker Newnan, Georgia

Delete my account

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I am being stalked and dont feel safe logging on and need my account deleted. Why am I getting such a hard time with wanting this account deleted?
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Preferred solution: My account deleted

User's recommendation: Don’t do it

Jef G Njr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker San Antonio, Texas

Canceling service

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Cancelation of service. The website is terrible. There was no mention of the additional pricing until you join and get on the website.
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Preferred solution: Full refund

Evan Tvx

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Verified Reviewer
| map-marker Charlotte, North Carolina

My account is locked

My account is still locked can't get in I put in my username and password and it says my account is locked.
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Roger S Nvm

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Verified Reviewer

Billing dispute

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April 14, 2021 on and on and onnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnNnnnnnnnnnnnnnnnnnnnnn
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Loss:
$234

Preferred solution: Full refund

User's recommendation: Never

Arthur A Jzr

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Verified Reviewer
| map-marker Yorkville, New York

No answer. No service.

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I want to cancel my subscription. I did not want to speak to a bunch of Chinese girls coercing me to sign up for a paid app.
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Loss:
$300
Pros:
  • No pros
Cons:
  • Total scam

Preferred solution: Full refund

User's recommendation: No. All I got was Chinese girls directing me to a pay for app. That’s not what I signed up for. I wish to cancel immediately.

Mark B Ccl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

You have been charging my account and I don't use your service

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I have not used your service for 6 or 7 months. I was shocked to see that I was still being charged. Kindly refund those charges. I dont use your service.
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Loss:
$500

Preferred solution: Full refund

Dominick P Nlf
map-marker Brooklyn, New York

Hacked account

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Locked out for no reason went to login and was told I was banned.there is no Reason for the ban someone hacked my IP address
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Loss:
$99

Preferred solution: Full refund

Sean L Ctz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Cincinnati, Ohio

Cant. Access credits

You don't respond to emails or take calls! I'm pissed! Have been trying to resolve this issue for 30 days!
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Loss:
$79

Preferred solution: Full refund

Anonymous
map-marker Crawfordsville, Indiana

BILLING

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More was taken out osigf my account than should have been. I shouldn't of had so many account with ashly madison. I was prompt every time i went to the site to sign up. I thought thats what you should do. Did not know there were that many active accounts. Stupid by me, but the last 2 withdraws shoud have not happened. Don't know how, unless one of the account was on auto that i didn't know about. You should offer auto renewal but leave it to the customer to turn ir on not off.
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Preston M Iyo

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Verified Reviewer
| map-marker Midlothian, Texas

Charge denied, then recharged twice okay but cannot login

New member double chargecannot login Please fix so I can login Prjr17@***.com Preston Morrow 972-333-****
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Preferred solution: Let the company propose a solution

1 comment
Preston M Iyo

Need to uninstall & re-install Don’t know how to UNInstall!!

Anonymous
map-marker Stone Mountain, Georgia

Cancel

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None of these women are even near me although it says they are. Everytime I asked how close they were to me they would just never text back. Waste of time
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Tyeesha Vmy
map-marker Vancouver, Washington

Website doesn't work

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Website won't upload my photos but other non Ashley Madison websites upload my photos. No Ashley Madison customer service by phone
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User's recommendation: Don't waste your time

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